Return and Cancellation Policy for Puressenz
We at Puressenz are committed to ensuring that you are satisfied with our products. This Return and Cancellation Policy provides details on how to return or cancel orders, as well as our refund process.
1. Order Cancellation
- Before Shipment: You may cancel your order within 24 hours of placing it by contacting us at support@puressenz.com. Once the order has been processed and shipped, cancellations are no longer possible.
- After Shipment: Orders that have already shipped cannot be canceled. If you no longer want the product, please refer to our Return Policy below.
2. Return Policy
We accept returns for products that meet the following conditions:
- Eligibility for Return: Products must be unopened, unused, and in their original packaging. Returns must be initiated within 15 days of the delivery date.
- Non-Returnable Items: Certain items, such as those marked as "Final Sale" or "Non-Returnable" at the time of purchase, cannot be returned.
- Return Process: To initiate a return, contact us at [support@puressenz.com] with your order number and reason for the return. We will provide you with return instructions and a shipping address.
3. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective item.
- Damaged or Defective Products: If you received a damaged or defective item, please contact us within 48 hours of receiving the product, with photos as proof. In such cases, we will cover the return shipping costs.
4. Refund Policy
Once we receive your returned product, we will inspect it and process your refund. Refunds are issued to the original payment method within 7-10 business days. It'll credited to the original payment method with in 3-5 days.
- Full Refunds: Issued for products returned in their original, unopened condition.
- Partial Refunds: In cases where items are opened or not in their original condition, a partial refund may be issued at our discretion.
- Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong item sent, defective product).
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same product, please contact us at support@puressenz.com within 48 hours of receiving the item.
6. Contact Information
For assistance with returns, cancellations, or refunds, please reach out to us:
Email: support@puressenz.com